Find Your Oasis:

• All appointments can be made by via the online portal (can be found throughout my website). Or via email or contact form. If you have any inquiries prior making an appointment, please give me a call 0416 535 887.

• No need to have referral to make an appointment.

• The appointment frequency will be tailored to your individual needs.

• For Family/couple counselling sessions, this is a collaborative counselling/skills coaching experience. The frequency of sessions for both parent and child will depend on the specific issues and interventions being addressed. Your counsellor will provide personalised recommendations on how often both you and your child or partner should attend counselling together.

• Individual Appointment: For parents booking an individual session for a child under 16, it is necessary for a parent to attend the initial session. This helps ensure a clear understanding of the reasons for counselling and allows both the parent and child to become familiar with the counselling process. Please note that after the initial session, all discussions between the counsellor and the child will remain confidential. If any significant concerns arise, the counsellor may request a follow-up session with the parent(s) to discuss them.

• Longer appointments (90-minute) cost more as this allows adequate time for implementing interventions, helping clients understand and practice new skills/strategies, and introducing additional interventions based on progress.

• For counselling process, it is important to understand that meaningful change will not happen in just one session. It is crucial that you attend a session once a week or fortnightly. However, the frequency may change depending on progress and your individual needs.

• My counselling services are available both online (via Zoom) and in-person, providing clients with the Flexibility to choose the format that best suits their needs.

• For those who prefer in-person sessions, I offer a welcoming and private setting at Lantern Psychology Centre (Thesiger Ct, Deakin - Ground floor), designed to ensure comfort and confidentiality.

• Whether you choose to meet in person or connect online through secure platform, I am committed to delivering a supportive and professional environment tailored to your preferences.

What happens in a counselling session?

• Counselling sessions are a safe, confidential space where you can talk openly about what’s on your mind. Together, we’ll explore your thoughts, feelings, and challenges, and work toward finding clarity, solutions, and healing. Every sessions is tailored to your unique needs and goals.

How do I know if counselling is right for me?

• If you’re stuck, overwhelmed, or unsure about how to move forward, counselling can help. It’s not about having the answers - it’s about having a supportive guide to help you navigate life’s challenges and discover your own strengths.

How long does counselling take?

• The length of counselling varies depending on your goals and needs. Some people find relief in a few sessions, while others benefit from long-term support. It will also depends on your mental health condition.

What if I’ve never been to counselling before?

• That’s completely okay! Many people feel nervous about their first session, and that’s normal. My role is to make you feel comfortable and supported as we being this journey together.

What if I’m not sure what to talk about?

• That’s perfectly fine! You don’t need to have everything figured out before coming to counselling. We’ll start whenever you feel comfortable, and I’ll guide the conversation to help you explore what’s on your mind.

Can counselling help with (e.g., anxiety, depression, relationships, grief)?

• Yes, counselling can help with a wide range of challenges, including anxiety, depression, relationship issues, grief, trauma, and more. If you’re unsure whether counselling is right for your situation, feel free to reach out - we can discuss it during your free consultation.

• To ensure a smooth process for our online and in-person appointments, payment details will be be required at the time of booking (money will not be taken out of your account, it it simply to hold the funds).

  This practice is in place to mitigate the occurrence of no-show or last minute cancellation of appointments.

• I understand that unforeseen circumstances may arise, and if you are unable to attend a scheduled appointment, I ask for a 48-hour notice to be provided.

  I offer online session as an alternative if you are unwell to attend in-person.

• if you need to cancel or reschedule your appointment, a minimum of 48 hours’ notice is required. Cancellations made with less than 24 hours’ notice, or non-attendance (no-show), will incur 100% of the session fee. Cancellations made within 24 hours will incur 50% of the session fee. No fee applies for changes made 48 hours or more in advance.

• An appointment serves as a commitment to our collaborative work and represents a mutual agreement between us to be present at the scheduled time.

• Please note that if you arrive late (15 minutes, maximum), it may impact the duration of our session and full fee of the session will be charged

• In the event that I am unwell, you will be promptly notified, and session will be rescheduled to the next earliest appointment available.

• I kindly request your cooperation in minimising missed appointments; recurring missed appointments may necessitate a charge for the missed time.

• I do not offer Medicare Rebates or DVA, therefore, sessions will be out of pocket.

• Medicare rebates under a Mental Health Care Plan (MHCP) are available only for eligible Medicare providers (such as psychologists). As a counsellor, I’m not able to offer Medicare rebates or process MHCP claims, so sessions with me are private-fee and not Medicare rebatable.

  That said, I understand many people choose therapy based on their out-of-pocket cost. With many psychologists under a MHCP, the amount clients often pay after the Medicare rebate (the “gap”) commonly sits around $150-$170 per session, depending on the provider’s fees.

  To support accessibility, I can adjust my session fees within a defined range so that your out-of-pocket cost with me can be similar to what you might pay as a gap with a psychologist using a MHCP (subject to availability and eligibility for reduced-fee places).

  Please note: A MHCP can still be useful for clients who wish to access Medicare rebates with an eligible provider, and some clients choose to work with both services, using their MHCP with a psychologist and seeing me privately for additional counselling support.

• Private Health Insurace, is available. Please ensure to check with your private health insurer to ensure that counselling is under your insurance cover.

I support NDIS participants who are Plan Managed or Self-Managed. I cannot provided counselling services to those who are Agency Managed.

How do my pricing works?
I am committed to making mental health care accessible and ethically priced for everyone.

I offer a sliding scale pricing model to ensure that my services remain affordable and within the NDIS pricing framework. If you are an NDIS participant with a set budget, please feel free to reach out and we can discuss a rate that aligns with your plan and needs.

My goal is to provide high-quality, person-centred therapy that is financially accessible without compromising on care.